Ticketing FAQs

Yes, digital tickets make it easy to share tickets with your party!

• Log into your ticket wallet on your mobile device and tap the event you would like to share tickets for.
• Click the Share Tickets button.
• Let us know who is coming with you and which tickets to share by entering their full name.
• Send the digital tickets to your guests.
• Once your guests claim their tickets, we will deliver the rotating QR code to their digital wallet just before the performance.

When you share a digital ticket, the person you send the tickets to will accept the digital tickets within our secure system. Once the digital ticket is accepted, we deliver the ticket immediately, then the secure rotating QR code will populate at a designated time and date for use at the venue. 

Sharing a digital ticket allows you to securely send tickets from your ticket wallet to other people. You can choose to send some or all of your digital tickets. Sharing your digital tickets allows everyone attending the event to have their ticket! It's convenient, safe and completely free.

Yes, and it takes just a few seconds to create one. If they already have a ticketing account, be sure your guest uses that username/email address and password to log into the ticket wallet and accept the shared tickets from you. 

If they do not have a ticketing account, they should click on the Register button after following the link you shared to create an account and then accept the shared digital tickets. 

Once you share a digital ticket, you will see one of two statuses.

Ticket Shared with (Your Guest’s Name) Pending

• Your friend has not accepted the digital tickets yet.
• You may want to remind them to check their email or text messages for the ticket invite link you sent them.
• At this stage, you can also "Share the invite again" or "Get this ticket back" in your wallet. 

Ticket Accepted by (Your Guest’s Name)

• Your guest has claimed your tickets.
• At this stage, as the owner of the tickets, you can also "Get this ticket back" in your wallet. 

If you see the Share Tickets button on your tickets, you can share them, even if your secure QR code isn't live yet.

Yes, you can, but we encourage you to use your mobile device as the process was designed for mobile use. If you still prefer to use your desktop, please copy the link into an email and send it to your guest. The link will not display the tickets but will redirect your guest to a landing page where they will claim the tickets.

Web browsers may offer sharing options similar to those usually on mobile devices. Still, we encourage you to copy the link supplied and email it from your preferred email address or use your mobile device for sharing. 

Once you accept the ticket, the sender can see that you have accepted the digital tickets in their digital wallet. 

Digital tickets are secure, paperless tickets accessible on your smart mobile device. They use a rotating QR code so that you know you have a secure, valid ticket and to reduce the ability to counterfeit tickets and resell them. Digital tickets can also be easily shared with other members of your party.  

To curb ticket brokers and third-party sellers from preying on our guests, we sought digital ticketing as a safer and more secure delivery method for ticketed events.

With a digital ticket QR code, it is faster and easier than ever to receive your tickets and enter your show, while increasing protection against paper-ticket fraud. Your tickets are protected by your login and password. For added security, your QR code changes every minute, ensuring that your tickets are only accessible to you.

Digital tickets require you to have a smartphone at the venue so you can access your tickets in your ticket wallet. If you do not have a smartphone, please call 302-436-3015, and we will be glad to help you arrange to pick up your tickets.

No, digital ticket delivery does not require you to download an app. Your tickets are available in your ticket wallet or your ticketing account, which are accessible on any web browser on any device with Wi-Fi.

No, do not print your digital tickets. The rotating barcode includes technology that requires it to be viewed live on a screen so that it can be scanned; screenshots or printouts will not be accepted at entry.

No, we are not currently integrated with Apple Wallet.

Yes. To save your Ticket Wallet to your iPhone home screen, open your browser, type in mytickets.freemanarts.org and then click the Share Icon at the bottom of the screen. After clicking the Share Icon (see below for an example of the Share Icon), scroll down to “Add to Home Screen.” This creates a new icon that links directly to your Ticket Wallet. Check out this step-by-step guide.

Share Icon:

Yes. To save your Ticket Wallet to your Android home screen, open your browser, type in mytickets.freemanarts.org and then click the Share Icon at the bottom of the screen. After clicking the Share Icon (see below for an example of the Share Icon), scroll down to “Add to Home Screen.” This creates a new icon that links directly to your Ticket Wallet. Check out this step-by-step guide.

Share Icon:

Ask the sender to resend the invite by clicking the Share This Invite Again button which will generate a new link for you to use to claim the digital tickets. If you still have trouble finding the link, ask the owner to send it to you in a different format, such as by email rather than a text message.